Crisis Communication protecting your reputation

  • Delivering the right message to the right people

    Delivering the right message to the right people

  • Preparation is the key to delivering with confidence

    Preparation is the key to delivering with confidence

Being prepared is not just for boy scouts.

In an emergency situation, customers and stakeholders turn to organisations for answers…and they expect a fast and authoritative response.

  • What just happened?
  • What should I do now and (later)?
  • Why did it happen?
  • Will it happen again?
  • Who’s at fault?

In the social era, news spreads like wildfire and the way you respond to a crisis has the power to either strengthen or destroy your brand.

 

Build credibility, manage reputation.

You never know when crisis will strike so the best bet is to be prepared. With a bit of planning, you can provide customers and stakeholders with clear and immediate responses in the event of a crisis.

We’ll help you:

  • Anticipate potential crises that could occur
  • Identify your crisis team, roles and responsibilities
  • Identify and train spokespeople
  • Establish notification and monitoring systems
  • Identify and know your key stakeholders
  • Develop crisis communications – templates, draft messages, channels

Being proactive and prepared will give you the greatest possibility of surviving a crisis. Our team of strategists and implementers can swing into action immediately to get the right message out while you concentrate on getting the ship back on course.

You can sleep easy in the knowledge that you can count on us as your crisis survival team.

Our Work

  • Good Friday Appeal

    Communications, Design, Events, Marketing, Multimedia, Project management

    An annual large scale public event for a great cause

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  • Statewide Mutual Strategic Marketing

    Advertising, Brand strategy, Communications, Design, Digital, Events, Marketing, Multimedia, Printed Collateral, Project management, Public Relations, Sponsorship, Web

    Meeting all the the needs of a Member Organisation head on.

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  • Shell Ferrari F1 Media Events

    Communications, Design, Events, Marketing, Multimedia, Printed Collateral, Project management, Public Relations

    Media events for a global audience for one of the world's best known brands

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  • On The Line – LIFE Think Tank

    Brand strategy, Communications, Design, Digital, Events, Marketing, Project management, Public Relations, Web

    A series of workshops designed to share experiences for professionals working in suicide prevention.

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  • Bayside Medicare Local Healthy Voices

    Advertising, Brand strategy, Communications, Design, Digital, Events, Marketing, Multimedia, Project management, Web

    Harnessing the Power of Words for Positive Change.

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  • Southern Cross Station Clock Launch

    Communications, Design, Events, Multimedia, Project management, Public Relations

    An event where everything ran on time - the Southern Cross Station Clock Launch

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  • Melbourne Water – Flood Conference

    Brand strategy, Communications, Design, Digital, Events, Marketing, Multimedia, Printed Collateral, Project management, Web

    A three day conference aimed at linking flood management professionals

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  • Myer Christmas Windows

    Events, Marketing, Project management

    A Melbourne tradition since 1956, it's not Christmas without a visit to the Myer Christmas Windows

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  • Myer Pop-Up Shop

    Design, Events, Marketing

    A head-turning installation at Southern Cross Station in the busy Christmas retail period

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  • EMC Pacific Brand & Marketing Strategy

    Advertising, Brand strategy, Communications, Design, Digital, Events, Marketing, Printed Collateral, Project management, Web

    Brand building and technical content creation for a leading Australian manufacturer

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  • DraftStar Marketing Strategy

    Advertising, Brand strategy, Communications, Design, Digital, Events, Marketing, Multimedia, Printed Collateral, Project management, Public Relations, Web

    Strategy, marketing, pr and events - we are jack (and jill) of all trades and master of many!

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  • Tourism Victoria – Grade 5 Ski Free

    Brand strategy, Communications, Design, Events, Marketing, Multimedia, Printed Collateral, Project management

    A program to get more young kids skiiing

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